FAQs

Q. What time will my bouncy castle arrive?

A. For Garden bookings we deliver from 8am up to 11am depending on where you are on our delivery route. If you have a hall hired for your event for a set time then we will arrange our bookings around you, you need to book us to arrive 30mins before your party starts to allow us to set up and 30 mins before you need to vacate the hall so we can pack away. We can’t always confirm times when you book as we will need to arrange our deliveries.

 

Q. When are your bouncy castles available?

A. Our castles are available 7 days a week all year round including Bank Holidays.

 

Q. Is there an age limit for using the kid’s castles?

A. Yes, all of our children’s castles are suitable for children up to and including the age of 12. The toddler castles are suitable for 0-4 years.

 

Q. How safe is it?

A. All of our bouncy castles and inflatables fully comply with the latest health and safety guidelines and have current safety certificates.

 

Q. What about insurance?

A. We have public liability insurance which would cover accidents which was our fault, such as equipment failure or failing to install a unit properly. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment at all times.

 

Q. Do I have to pay if I have to cancel?

A. Any monies paid before cancellation will not be refunded. Please see our t&cs regarding refunds and cancellations.

 

Q. How are the castles powered?

A. Our castles run off electrical fans which are provided with extension leads, Electrical points with standard plug sockets are required near to where the castle is going for your event, if the electrical point exceeds 25 metres from where the castle will be please notify when booking. The fan needs to be on the whole time and the fan does make a noise.

 

Q. Can we move the bouncy castle?

A. No, for insurance and safety reasons once the bouncy castle has been delivered and installed and our staff have left, it must not be moved under any circumstances.

 

Q. Do you supply safety mats?

A. Yes, We supply the necessary safety mats with every bouncy castle which comply to the current health and safety regulations.

 

Q. Can your inflatables and soft play be used indoors?

A. Yes, we set bouncy castles and soft play up indoors in venues such as community centres, village halls, schools, nurseries etc. We don’t allow equipment outside between October and March. 

 

Q. Can I book at the last minute?

A. In the summer months and bank holidays we recommend you book in advance as castles are in heavy demand.

 

Q. Can I hire a bouncy castle overnight?

A. Yes, we can arrange overnight hire for an additional cost of £25 but we can ONLY leave a bouncy castle overnight in a SECURE garden.

 

Q. How long do you need to set up and take down a bouncy castle?

A. It takes approximately 15/20 minutes to set up a bouncy castle and about 15/20 minutes to take it down. We ask you to allow 30 mins to set up and 30 mins to pack down.

 

Q. Can I collect my bouncy castle from you?

A. No for insurance and safety reason we must deliver and install the equipment ourselves.

 

Q. Do I need to keep the blower running?

A. Yes, the blower must be running constantly whilst the bouncy castle / inflatable is in use. If there is sudden change in weather and there is strong winds just switch off the blower and let the unit deflate.

 

Q. How much does it cost in electricity to run a bouncy castle?

A. It cost approximately £1 to run a bouncy castle all day.

 

Q. How do I book?

A. You can call or text or whatsapp on 07490496844  or email me, jaimiescastles@gmail.com to make you’re booking. The easiest way to book is online through the website.

 

Q. How do I pay?

A. Either before arrival via bank transfer or cash on delivery

Q. Can the inflatable go on any surface outside?

A. No, the inflatable must be on grass. This is so it can be safely pegged into the ground.

 

Q. What access do you need to a garden? 

A. We need outside access via a gate or alleyway to the garden. This needs to be at least 70cm wide for standard castles and wider for bigger castles such as the assault course. We can not come through houses. 
 

Q. How long is the hire for? 
 

A. If booking in a garden the castle is delivered between 8-11 and collected from 5 depending where you are on our routes for the day. If booked in a hall we will arrive and collect at the times you state on the booking form. 
 

Q. Can I put water on the equipment if it’s warm weather? 
 

A. We ask that no water is used on the equipment. This is because it can become a slip hazard and it also leaves us with a wet Dirty castle.
 

 

If we have not answered your question then please contact us, we offer a reliable and friendly service and will respond quickly.

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