TERMS AND CONDITIONS
Please ensure all the below terms and conditions are followed when hiring from Jaimies Castles and a responsible adult over the age of 18 must be supervising the inflatable at all times to ensure it is being used safely and the T&C's are being followed.
Inflatables can only be used on REAL GRASS if going outside , this is due to us having to peg the equipment into the ground to safely secure it. Soft play is fine as this does not need pegging ( inflatable ball pits need pegging)
We need as close access as possible to the house / Venue. If you are booking in a hall we will need to be get right outside the venue in the carpark as the equipment is heavy. If you are booking for a school/ venue field we will need to be able to drive onto the field or park as close as possible to the field with straight access onto the field from the van.
Equipment can only go in private gardens or venues. No communal areas such as communal gardens, parks etc.
None of the equipment hired by Jaimies Castles should be used by Adults or anyone over the age of 12 unless specified it is for adult use.
Equipment will only be collected by the person who delivered the equipment or a member of staff in Jaimies castles NEVER let anyone else leave with the equipment. If your are ever in doubt please contact us on 07490496844. The Hiree is responsible for the equipment until Jaimies Castles have collected.
No face-paints, party-poppers, coloured streamers, confetti balloons , glitter or glitter tattoos, confetti , coloured tissue paper or 'silly string' or anything which can stain the inflatable to be used near or on any of the equipment hired from Jaimies Castles.
Children using Jaimies Castles bouncy castles should be no taller than the walls of the castle.
The inflatable will state how many children of which size can use the inflatable , this will be on the side of the Inflatable.
The inflatable must be fully secured to the ground at all times with the pegs Jaimies Castles have put in during use and never moved from where a member or staff has set it up. This will void all insurance and be unsafe.
Jaimies Castles will ultimately decide the safest place for your equipment to go. This is to ensure all hazards are taken into account and the equipment can be used safely.
If you have booked soft play for outdoor use and it's forecast to rain/raining then a gazebo with sides will need to be ready for when we arrive to set up or the soft play will need to be used inside your home. The ground will need to be dry in order for soft play to go outside. If you are hiring soft play overnight , it will need to be taken into the house / garage etc overnight.
We need side access outside the house via a gate / alley only .
If a member of Jaimies Castles has to go through/ inside any property including garages, utility rooms, sheds , houses etc and any damage happens due to taking the equipment through , Jaimies Castles takes no responsibility. This is a risk the customer takes or we will refuse the delivery.
We require one standard plug socket for each inflatable hired. This must be with in 25m or 50m if requested.
Please make sure access is clear ready for delivery and collection as we are on a tight schedule and need immediate access. We may have to turn it down if we can not get access straight away.
All shoes, badges, jewellery, belts, glasses, contact lenses and any sharp objects must be removed before using the inflatables and soft play.
No smoking or fire/Flame of any sort on or near the inflatables hired from Jaimies Castles. No water to be used on the equipment by hose, swimming pools, ect. No sand on the equipment.
No climbing, hanging or sitting on the walls of the inflatables hired from Jaimies Castles. Please make sure the responsible adult stops the children from doing this. Please also keep the children away from the fan at the back of the castle.
Absolutely no animals are allowed on any of the equipment. This can damage the equipment.
No food or drink on any of the equipment hired from Jaimies Castles.
No pens/ paints / chalk or anything similar to be used on or around the equipment.
Ensure the inflatable is not overcrowded as this will be dangerous for the users and damage could occur. The amount of children an inflatable can hold is written on the inflatable.
Try to avoid large children and small children from using the equipment at the same time.
Do not allow children to jump or play around the entrance/Steps or exit of the inflatable. This area is designed for entering and exiting only and accidents can occur.
Keep the soft play on the floor mats provided/ on grass. Please don't use the soft play to sit on or eat on.
In the event of rain, the inflatable should be evacuated and left inflated. Once the rain has died down you can use towels to dry the inflatable, so it is then safe to use.
In hot weather please ensure anyone using the equipment has socks on and the skin is covered where needed to avoid friction burns ( mainly on slides)
We advise always having arms and legs covered when using inflatables with slides or where friction can occur.
Any issues that may arise during the party please contact Jaimies castles immediately on 07490496844. Do not try to rectify yourself.
Please note anyone using the equipment does so at their own risk. The hiree will be liable for any accidents or injury caused as a result of misuse or reckless use. These guidelines are for the safety of all people using this equipment and is the sole responsibility of the hiree to ensure they are adhered to. Jaimies castles accepts no responsibility for any injury caused to anyone using this equipment.
The responsible adult must watch for careless or reckless behavior at all times and remove any children misusing the equipment. You can find out how many children are allowed on by checking the panel on the side of castle.
Ensure that the vent on the side of the blower is kept clear at all times and never covered as it sucks air In.
Do not use the inflatable in high winds, turn off and call Jaimies Castles immediately should you suspect the winds are too high.
Please have the equipment ready for collection in the same state as it was delivered to you. Please ensure no equipment is lost or damaged and all soft play sets are complete.
Please ensure all balls are back in the bags by the time Jaimies Castles arrives to collect.
If the equipment hired is left in a dirty condition including face paint, food, glitter ect, you will be charged ( price depends on how dirty the item is) a fee per inflatable/item, upon collecting for cleaning. No excuses and no exceptions. If the equipment is damaged beyond repair then you will receive a bill for the replacement of the equipment . Jaimies castles prefers the inflatable to be left on until collection so the inflatable can be checked before wrapping it up.
We have the right to cancel any booking by telling you if we deem this necessary, this is very unlikely but on occasions we will like, Heavy Rain, Wind speed or Gust speed being over 24mph, Location being too small or un safe, Unsuitable area/place to safely leave the equipment.
If Jaimies Castles it left waiting to gain access to a venue or garden for longer than 15 minutes we may have to refuse delivery and leave as this impacts other customers. Full payment will still be required.
If your venue has a height barrier please make sure this is open prior to our arrival as we need to get as close to the venue as possible with heavy equipment.
If the venue has no parking / parking restrictions and we have to park on double yellows, private roads etc and a parking fine is issued you will be liable to pay. We have to park as close to the venue as possible so please ensure there is adequate parking.
In the event of electrical failure such as the buildings electrics not being sufficient or a power cut, unfortunately no refunds will be made.
Any loss or damage caused while the equipment is on hire will be the hirees responsibility and we will invoice the hiree to pay for the loss or damage, failing to pay will result in a soliciters letter, court then enforcement. Any extra costs incurred will be added if the Hiree fails to pay.
Please have CASH ready on delivery or the balance settled before hand via bank transfer or Paypal - no payment - no equipment.
If the hiree cancels on arrival or we have to cancel the booking for any reason ON Arrival, (i.e if the area is not big enough or the Garden is dirty) we will charge you the full hire fee for loss of hire, loss of time, and wages.
Please make Jaimies Castles aware of any underground pipes or wires as we will not be held responsible for any damage while pegging in to the ground. If the equipment needs to be taken through a house Jaimies castles accepts no responsibility for any damage caused in the property while doing this.
If the booking is cancelled by us ( high winds / unsafe weather ) or by yourselves , we will be happy to transfer your booking and any payment made to a future date, this can only be transferred once. All pre-paid / booking fees are non-refundable; however the booking can be transferred to a later date up to a year.
Please make sure the equipment will fit in required space before booking. Measurements can be found on the website. If it does not fit in the space on arrival then we will charge the full amount of the booking to cover costs.
Jaimies castle will have the final decision on every matter.
Equipment refers to any item that has been hired from Jaimies Castles.
A responsible adult refers to a capable adult over the age of 18 that is able to make sure all the terms and conditions are followed. The responsible adult should be the Hiree, if the Hiree cannot supervise the equipment for any reason they should appoint another responsible adult to supervise. The equipment is still the Hirees responsibility at all times. We or Us refers to Jaimies Castles. Jaimies Castles is the owner, or any persons employed or working for Jaimies Castles. Children refers to any person under the age of 12. Adult refers to any person over the age of 18.